Date(s) - November 17, 2022
7:00 pm - 8:00 pm
The Empire State Building is New York City’s most beloved landmark.
The building has a roof height of 1,250 feet (380 m) and stands a total of 1,454 feet (443.2 m) tall, including its antenna. It was the world’s highest until construction of the World Trade Center in 1970 but, following the latter building’s destruction in 2001, the Empire State Building reverted to being the city’s tallest skyscraper – until 2012. As of 2022, the building is the seventh-tallest in New York City, the ninth-tallest in the United States, the 54th-tallest in the world, and the sixth-tallest freestanding structure in the Americas.
The Empire State Building recently underwent an extensive, US$165 Million, 4-year renovation, with improvements to, among other things, the air conditioning and waterproofing, and renovations to the observation deck and main lobby.
As Otis had engineered and installed the Empire State Building’s original elevators in 1931 – the fastest and most advanced of their day – eighty years later Empire State Realty Trust entrusted the company with the system’s modernization. In this webinar, representatives from Otis will walk us through what was one of the largest and most complex modernization projects undertaken in its 169-year history.
Date November 17, 2022 (Thursday)
Time 7:00 – 8:00 PM (HKT)
CES 1.0 LU/HSW
Please register HERE.
You can use your smartphone, tablet or PC to join. Install the zoom.us application prior to the event.
1. Please use your real name for registration so that we can credit 1.0 LU/HSW to you.
2. All attendees should mute their audio during the presentation to avoid signal interference.
3. On this occasion, only the host and panelists will be allowed to speak.
4. You may, however, type questions in the Q&A box at the bottom of your zoom screen.
5. The panelists will review your questions and provide responses, time allowing.
6. The presentation will be recorded
Rich Castle has been with Otis for 38 years and is now the Regional Field Operations Manager for New Equipment for Manhattan and the Greater New York area. He develops action plans to address deficiencies regarding safety and callback rates, and lends technical support to the operations team. Rich analyzes budgets for material and labor within company guidelines and completes required maintenance and repairs within those budgets. Additionally, Rich conducts field safety audits, jobsite inspections and develops site safety/logistics plans.
Most notably, Rich was the General Manager of the Manhattan office overseeing the Empire State Building modernization. His first-hand knowledge of elevator systems and strong customer relationship during the construction period helped ensure a smooth installation.
Richard Wyles joined Otis in May of 2013 as a Service Manager. He has since held positions of increasing responsibility, including Territory Manager, Sales Manager and Service Operations Manager for the Otis Fairfield branch. Rich was the on-site Territory Manager during the Empire State Building modernization involving day-to-day interactions with the mechanic team during installation and is currently the General Manager of the Otis Yonkers office.
He is responsible for continued growth of the Yonkers customer base focusing on service, new equipment and modernization, field operations, customer satisfaction and general business management. He is accountable for monitoring and managing all branch processes, providing direction for continuous improvement initiatives, and meeting or exceeding established business, financial and safety objectives.
Rich holds a Bachelor’s degree in Mathematics from Old Dominion University and a Master’s Degree in Business Administration from Fordham University.
Wade Montague is currently the Director, Americas Digital Hub, a specialized team that provides tailored digital solutions to the company’s largest customers who expect connected experiences in their buildings to differentiate their properties and attract tenants and visitors. The Digital Hub works with Otis clients throughout the bid and installation process and provides oversight on field processes, traffic analyses, network, and security integrations, and is the liaison with customers’ IT/cyber teams.
Prior to returning to Otis in 2016, Wade was the Vice President of Engineering for Notifier and Gamewell-FCI at Honeywell. He has spent most of his career focusing on product development and holds a Bachelor’s Degree in Mechanical Engineering from the University of New Haven.
Mariah Martino is the Director of Modernization and Connected Products for Otis North America. She influences, educates, and excites the company’s sales organization on key programs and initiatives, while increasing consistency and accuracy in the sales planning and forecasting process. She works closely with the marketing team to manage and execute lead generation and is also responsible for developing and executing sales strategies and training to secure alignment across modernization and connected products.
Mariah has more than 20 years of elevator industry experience, including 13 years with Otis. Prior to joining the company, she provided business partnership support at Edgett Williams Consulting Group (EWCG) in California, specializing in elevator modernization, maintenance and destination dispatch needs. She also spent three years with Schindler focusing on projects for all three of their business lines. Her consulting work exposed Mariah to OEM products/services and local independent elevator companies’ functionalities.
Mariah holds a Bachelor’s Degree in Sociology from Boston University.